Please Note: Due To COVID-19 We Are Experiencing Delays On All International Shipments
Express Shipping only: Free when you spend over €250, otherwise pay a shipping fee of €40
Within EU: 1-3 Days, Outside EU 5-7 Days
We do not currently ship to any other regions, please subscribe to find out more.
*Note: These are standard times provided by our delivery partners. Due to the current global pandemic, we advise you check your own countries delays and factor that into your shipment timeframe. We are not responsible for any delays due to the pandemic, unfortunately it's out of our control.
First of all, track your orders shipment in your 'order confirmation email', or login to your PUBLISHED BY account. If you need help, please contact us: firstname.lastname@example.org
You have 14 days once you have received your item to lodge a return and request a refund with our team. The items must be in their original condition and packaging. Refunds take up to 14 working days to process into your bank account. Please email email@example.com to lodge a return.
PUBLISHED BY is responsible for paying VAT for all orders within the European Union, it will be added onto your order at checkout.
Our International customers are responsible for paying their own countries custom tax, this will be calculated upon arrival into your country.
We recommend keeping your bag clean by polishing surfaces with the PUBLISHED BY polish cloth provided with each purchase. Do not use any liquids, cleaning agents or detergents to clean your bag.
Mix a few drops of mild dish soap with warm water and dip in a soft cloth. Rub the jewelry, then rinse in cool water and buff with a cloth until dry.